Terms & Conditions

Our Terms & Conditions apply to transactions at this website. They clarify how we do business with our customers so please read them carefully. Your rights under the Sale of Goods acts are not affected.

CURRENCY

We accept Pounds Sterling, US Dollars and Euros.

We have included a price conversion tool on the site to show an approximate conversion to US dollars and Euros on the product pages. These are for guidance only, and the amount that is debited from your account will include shipping costs for your country and be charged at your bank’s exchange rate on the day of transaction.

TARIFFS, TAXES & VAT

If your location is within the UK, the prices you will see on our website will be in pounds sterling and are inclusive of UK sales tax (VAT) at the current rate.

If your order is being despatched outside of the European Union (EU) then we will deduct VAT. Users of the website who are located outside of the UK may see ex VAT prices before they add items to their cart if their geographical location is detected before they have entered their shipping address. In such instances, no VAT value will show up on the shopping cart page for deduction at checkout. We will automatically calculate the relevant shipping and, where applicable, VAT at the checkout stage of your purchase.

Please note: if your order is to be delivered outside the European Union, the receiver of the goods may be charged their country’s import duty and/or local sales taxes, which they will be asked to pay on delivery. Please check with the relevant country’s customs if you want to be sure of possible charges before ordering. It is the recipient’s responsibility to pay these charges.

PAYMENTS

Our preferred way of taking payment is Credit or Debit Card Transaction via our Secure Server, where your card details are encrypted before being sent to us, fully protecting any confidential information from prying eyes. You can also send a Cheque, Postal Order or Money Order separately to us. Cheque and Money Order will be cleared before goods are despatched. All Cheques or Money Orders must be drawn in £ Sterling.

INVOICES & RECEIPTS

We send a receipt for all orders, either with the goods or to follow in the post, except those sent to third parties as Gifts. In these cases we send a separate receipt direct to the purchaser.

DELIVERY

We provide free delivery worldwide on all orders over £100. For orders less than £100 the following delivery charges shall apply.

UK Delivery

Royal Mail 1st class - £4.00.

Europe
Royal Mail Airmail - £8.95.

Rest of World
Royal Mail Airmail - £14.95

Where there is a delay in the supply of goods you have ordered, we will advise you as soon as practicable. If the goods cannot be delivered within 30 days of your order, we will notify you of this delay and you may either cancel your order or agree a further delivery time with us.

Delivery times for bespoke orders will be agreed with you after your bespoke requirements have been ascertained.

PRIVATE SHOPPING

Subscribers to private shopping are entitled to:

· pre-pay in monthly instalments;

· reserve an item;

· purchase products not available to general shoppers; and

· ask for style advice and recommendations from a style advisor (optional).

The minimum subscription period for paying in instalments is three months. Subscriptions are non-refundable. Subscriptions will only be refunded when a reserved product cannot be delivered by The Store.

At the sign up stage, private shoppers select a fixed level of monthly payment that they would like to make, and this amount will leave their PayPal account automatically each month. Payments are held until the full list price of a reserved product has been paid, at which point the product will be despatched to the shopper. Any funds remaining after a purchase has been made will be held to pay for future reserved items. Coupon credits may not be redeemed against products paid for in instalments.

Private shoppers are entitled to have one item held in reserve on their behalf at any given time. On completion of payment for that item they may reserve another.

When signing up for private shopping, shoppers may choose to receive one to one style advice and product recommendations from a style advisor through an onsite messaging system. Shopper may only ask style advisors for style advice. Questions or queries pertaining to deliveries or any other matter should be sent to service@linksonjack.com.

TITLE TO THE GOODS

Title for goods belongs to LINKSON JACK LIMITED until your full payment is cleared, at which point it transfers to you in its entirety.

RETURNS AND EXCHANGE

We operate a no-quibble 14-day Returns and Exchange Policy, except on bespoke orders. If you are in any way unhappy with your purchase you may send it back, unused and in its original packaging, for an exchange or a full refund, excluding shipping costs. If the item has been personalised we are happy to do a part-refund of the original price minus £40.

We do not normally exchange bespoke items or offer refunds on them. Exchange and refunds on bespoke orders are made solely at our discretion.

To return an item please follow this procedure to ensure a speedy service:

Please email us at service@linksonjack.com or telephone us between the hours of 9am–6pm (UK time) on +44 (0) 2031 378 500 to obtain a Returns Form within 7 days of receipt of your package. (We can then keep a look out for your return and can issue a refund or reserve a replacement promptly).

· Goods must be returned, unused and in their original condition, within 14 days from receipt of goods.

· Please ensure all items are securely wrapped in the original packaging.

· Remember to complete and enclose the Returns Form.

· Please note that we are not responsible for return postage costs, unless otherwise offered as part of a promotion.

When you return goods, we advise insuring your return and retaining proof of posting from your shipper as we cannot be responsible for any items that fail to reach us.

Please return your parcel to:

Linkson Jack (Ltd)

323E, Brockley Road

London

SE4 2QZ

England

DAMAGED GOODS

We are not responsible for damage which occurs after the goods have been handed to the postal or courier service. However, should you receive damaged goods, let us know immediately. Please retain all relevant documentation so that we can make an insurance claim against the carrier's insurers. If the parcel you receive is battered, please note the fact when you sign for it, even before you open the package to examine the contents. If you are unable to open the damaged package in the presence of the carrier, make sure that you sign for it as "Damaged package; goods not yet inspected" to warn the carrier that a claim may follow.

PRIVACY OF INFORMATION

Linkson Jack Limited is committed to ensuring that your privacy is protected.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

You may choose to restrict the collection or use of your personal information in the following ways:

· Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

· If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at newsletter@linksonjack.com.

Our data collection and storage is governed by the rules of the UK Data Protection Act.

WHO AND WHERE IS LINKSON JACK

LINKSON JACK is operated by LINKSON JACK LIMITED, a UK company registered under British Law at 323E, Brockley Road, London SE4 2QZ, England. Company Registration No. 06858680. VAT No. 114771132

The easiest way to contact us is by sending an email to service@linksonjack.com. Alternatively you can write to us at the above address or telephone on +44 (0) 2031 378 500.

APPLICABLE LAW AND COURTS JURISDICTION

All transactions undertaken through this website are governed by English Law and any legal actions arising out of such transactions shall be subject to the English legal processes and under the jurisdiction of English Courts. In the event of disagreement between LINKSON JACK LIMITED and its clients, which cannot be mutually resolved in a reasonable time period, customers are invited to participate in a mediation process to settle the dispute. However, this is not compulsory and does not affect the consumer's rights to bring legal proceedings against LINKSON JACK LIMITED. If the mediation process is agreed, then either party may ask the Institute of Directors (UK) to appoint a mediator to settle any dispute before bringing the matter into the legal process. In this event, both parties agree to be bound by the decisions of such mediator and mediation process.